Career Opportunities at PPL

The Peoria Public Library is accepting applications for the position of Page.
• Must be age 16 or older.
• College students must be currently enrolled in classes.

Applications will be accepted in the Administrative Office (3rd Floor)
Attn: Jenny Ulrich /H.R.
Peoria Public Library
107 NE Monroe St.
Peoria, IL 61602-1070
JennyUlrich@ppl.peoria.lib.il.us.

The application may also be faxed to (309) 497-2007.

Peoria Public Library is accepting applications for

FULL-TIME LIBRARY ASSISTANT

Currently assigned to North Branch

To apply, please submit your Cover Letter, Resume and Application Form

in person, by mail, or via email

Peoria Public Library

ATTN: Jenny Ulrich

107 NE Monroe St.

Peoria, IL  61602-1070

JennyUlrich@ppl.peoria.lib.il.us

The application deadline is 5:00 p.m., Friday, May 9, 2025.

Benefits include medical, dental, vision, paid vacation, sick time & holidays, IMRF pension plan, Employee Assistance Program and optional deferred compensation plan.

JOB DESCRIPTION

LIBRARY ASSISTANT

Grade: 5          $16.00 per hour

JOB SUMMARY

 Provides excellent customer service by proactively responding to patron and staff requests at the assigned desk and on the library floor; performs other duties as assigned.  Reports to Branch Manager.

ESSENTIAL FUNCTIONS

(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

  • Provides reference and readers advisory service to customers in person or over the phone, consistently providing high level customer service;
  • Performs circulation duties, checks library materials in; issues library cards; collects fines, etc.;
  • Empties book drops during regular library hours;
  • Helps customers successfully use the library;
  • Assists with day-to-day department duties such as shelving, weeding and mounting displays;
  • Assists in collection maintenance under direct supervision by processing new materials especially periodicals, weeding, mending or shelving, etc.;
  • Processes holds; places holds; finds and/or receives holds; notifies customers when holds are available for pick-up;
  • Processes billing for damaged or lost materials; deletes lost, damaged or paid items from the system;
  • Submits interlibrary loan requests;
  • Provides assistance for Summer Reading, story hours, author visits, tours, class visits and other programs;
  • Cleans and repairs non-print materials, including books on CD and DVDs;
  • Participates in opening and closing procedures, including starting up computers, discharging book drop, completing pick lists and preparing deliveries at opening; powering down computers, checking bathrooms and setting alarms at closing;
  • Assists customers and staff with basic computer questions;
  • Books study rooms/meeting rooms for walk-ins;
  • Prepares daily cash sheet reports;
  • Orders and monitors supplies as requested;
  • Processes books for book sale;
  • Ensures cleanliness of work area; puts away materials; cleans tables and computers;
  • May be required to work in multiple locations and on any of the 7 days of the workweek (Sunday – Saturday);
  • Attends meetings and participates in committees and organizations that further the library’s mission and goals; and
  • Keeps abreast of library developments by attending workshops, webinars, and educational programs and reading periodicals and specialized literature; attends staff meetings.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The employee is expected to perform or possess the following: 

  1. Ability to gain thorough knowledge of Peoria Public Library’s policies and procedures;
  2. Ability to act as a representative of Peoria Public Library to the public;
  3. General knowledge of the basic principles, practices, and procedures for public library service and the ability to interpret them to the public;
  4. Basic knowledge of circulation and reference services, practices and procedures;
  5. Ability to establish priorities and organize workload;
  6. Ability to maintain a pleasant and productive working atmosphere;
  7. Ability to keep all relevant parties informed of all major issues and to recommend changes as appropriate;
  8. Ability to work and communicate effectively with diverse individuals (customers and staff) in order to accomplish library and department goals and objectives;
  9. Ability to establish and maintain effective working relationships with other professionals;
  10. Knowledge of electronic resources, including the Internet; and
  11. Ability to operate relevant computer systems, including hardware and software, and office machines.

EDUCATION AND EXPERIENCE

  1. High School Diploma or G.E.D., and
  2. Six months relevant experience.
  3. Or equivalent combination of technical training, experience or education.

 PHYSICAL AND ENVIRONMENTAL CONDITIONS  

Work requires light physical effort in the handling of moderately light materials in non-strenuous work positions up to 40 pounds.

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, libraries, classrooms or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls and observance of fire and building safety regulations.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Peoria Public Library is accepting applications for

HELP DESK TECHNICIAN I

 Currently assigned to Main Library

 To apply, please submit your Cover Letter, Resume and Application Form

in person or via email

Or mail to:

Peoria Public Library

ATTN: Jenny Ulrich

107 NE Monroe St.

Peoria, IL  61602-1070

JennyUlrich@ppl.peoria.lib.il.us

 The application deadline is 5:00 p.m. Friday, May 16, 2025.

 Application form is available at https://peoriapubliclibrary.org/about-ppl/careers/

 Benefits include medical, dental, vision, paid vacation, sick time & holidays, IMRF pension plan, Employee Assistance Program and optional deferred compensation plan. 

 JOB DESCRIPTION

 HELP DESK TECHNICIAN I

Grade:     9                   Salary: $45,000 – $55,000

JOB SUMMARY

Operates as first point of contact for patrons and staff who require assistance with computer systems, public access technology, and general library services.  Provides technical support, resolves basic IT issues, and guides users in accessing library resources; performs other duties as assigned.  Reports to Manager of Information Technology Services.

ESSENTIAL FUNCTIONS

(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

  • Provides first-line support to library users and staff with technology-related issues (computers, printers, library catalog, Wi-Fi, eBooks, etc.);
  • Maintains desktop computer fleet, including maintenance;
  • Deploys new PCs and follows an SOP;
  • Assists in creation of new documentation of everything IT;
  • Training for staff on new technology;
  • Maintains inventory of IT assets;
  • Troubleshoots basic hardware and software problems or escalates when needed;
  • Assists patrons with logging into library systems, using digital tools, and accessing online resources;
  • Monitors helpdesk requests and tracks issues through a ticketing or log system;
  • Maintains and updates public-use computers and ensures functionality;
  • Provides support for library programs that require AV or computer equipment;
  • Assists with inventory and upkeep of technical equipment and supplies;
  • Collaborates with IT personnel or vendors for more complex system issues;
  • Offers friendly, respectful, and inclusive customer service at all times;
  • May be required to work any of the 7 days of the work week at any location;

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The employee is expected to perform or possess the following:

  • Ability to gain thorough knowledge of Peoria Public Library’s policies and procedures;
  • Ability to act as a representative of Peoria Public Library to the public;
  • Ability to accurately identify and respond to the needs of the library in a timely fashion;
  • Ability to communicate and work effectively with diverse individuals (customers and staff) in order to accomplish library and department goals and objectives;
  • Ability to maintain a pleasant and productive working atmosphere;
  • Ability to keep all relevant parties informed of all major issues and to recommend changes as appropriate;
  • Ability to establish and maintain effective working relationships with other staff;
  • Ability to troubleshoot technical issues with patience and clarity;
  • Ability to working comfortably both independently and as part of a team;
  • Ability to commit to working with confidentiality and to protecting user privacy
  • Ability to obtain a valid IL driver’s

EDUCATION AND EXPERIENCE

  1. BA/BS; or equivalent combination of technical training, education or experience.
  2. IT certification preferred.
  3. Experience in a helpdesk, customer service, or library environment is a plus.
  4. Basic knowledge of Windows/Mac operating systems, office software, and common digital tools.

PHYSICAL AND ENVIRONMENTAL CONDITIONS

 Work requires routine physical effort in the handling of light and moderately heavy materials of up to 50 pounds. May require standing for long periods of time and frequent stooping and bending.

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, libraries, classrooms or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls and observance of fire and building safety regulations and traffic signals when driving.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Nestled in the heart of the Midwest, Peoria sets itself apart by offering a high quality of life at a low cost of living.

Named the No. 1 most affordable midsized city in the U.S. by AdvisorSmith, Peoria offers big-city attractions with a small-town attitude. You can make friends here. Be seen here. But you can also visit big cities — Chicago and St. Louis — in a 3-hour drive or less.

Peoria Public Library is the largest library system in Downstate Illinois, with a Main Library and four branch locations.

Our park district is one of the largest in the state with nearly 9,000 acres of public land, but also wonderful facilities including aquatic centers, a botanical garden, golf courses, ice rink, zoo and, of course, a multitude of parks and trails.

The Peoria Riverfront Museum is a non-profit multidisciplinary museum of art, science, history, and achievement that promotes itself as the only museum of its kind in the United States. It includes a planetarium, giant screen digital theater and has more than 200 community and national program and content partners, including affiliation with the Smithsonian.

The Peoria Civic Center is a bustling hub of entertainment, sports and culture with an Arena, Theater, Ballroom, Exhibit Halls, and versatile meeting space all under one roof.

But don’t just take our word for it. See for yourself.

Why You Should Live and Work Here

Best Things to Do in Peoria

City Overview